Role Overview
As a Customer Success Executive at Qobrix, you will be the primary point of contact for our customers after they sign up. You will be responsible for onboarding new clients, delivering product training, and providing ongoing support to ensure customer satisfaction, retention, and growth.
This role is ideal for someone who enjoys building relationships, solving problems, and helping customers succeed with technology.
Key Responsibilities
Customer Onboarding
Lead onboarding for new customers, ensuring a smooth and successful implementation
Configure accounts and guide customers through initial setup
Define success criteria and onboarding plans with customers
Training & Enablement
Deliver live and virtual product training sessions
Create and maintain training materials, guides, and best practices
Help customers adopt new features and workflows
Ongoing Support & Relationship Management
Act as the main point of contact for assigned customer accounts
Respond to customer inquiries and troubleshoot issues
Proactively monitor usage and identify opportunities to improve adoption
Gather customer feedback and share insights with Product and Engineering teams
Requirements
1–4 years of experience in Customer Success, Account Management, Support, or a similar client-facing role (SaaS experience preferred)
Strong communication and presentation skills
Excellent problem-solving and organizational abilities
Comfort working with software products and learning new technologies
Customer-first mindset with a passion for helping others succeed
Experience with CRM or customer success tools (e.g., HubSpot, Intercom, Zendesk, Gainsight)
Nice to Have
Experience delivering remote training or webinars
Understanding of SaaS metrics (e.g., NPS, product adoption)
What We Offer
Competitive salary
Opportunity to grow with a fast-scaling SaaS company
Supportive, collaborative team culture
Ongoing training and professional development
Flexible working arrangements
